Her Name Was Dorothy

1429During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions, until I read the last one: “What is the first name of the woman who cleans the school?” Surely, this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired, and in her fifties, but how would I know her name? I handed in my paper, leaving the last question blank.

Just before class ended, one student asked if the last question would count toward our quiz grade. “Absolutely,” said the professor. “In your careers,  you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say, ‘Hello.'”

I’ve never forgotten that lesson. I also learned her name was Dorothy.

-Jim Tressel (Life Promises For Success)

“The true measure of a man is how he treats someone who can do him absolutely no good.”

-Ann Landers

2 thoughts on “Her Name Was Dorothy

  1. A great lesson! I have taken it as my goal to use the name of everyone that I recieve service from, be it the young man checking me into my hotel, or the young lady taking my order at dinner. It is amazing how people perk up(and give you better service too) if you just use their name and treat them with respect. 🙂 Thanks for sharing this!

    1. Dale Carnegie once said that “there is no sweeter sound to someone than the sound of their own name.” Absolutely true in business and in personal life.

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